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Patient Confidentiality and Data Protection

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

For more information on how your medical information is used, please read the Privacy Notice below. The practice is registered under the Data Protection Act.

Access to Medical Records

You have the right to know what information we hold about you and have any errors or mistakes corrected. If you would like to see your records, please contact the practice to apply for Online Access. Alternatively please see Subject Access Request Policy.

Freedom of Information Act

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice routinely makes available. This scheme is available on request. If you would like to make a request to view information under the Freedom of Information Act, please put this request in writing to the Practice Manager.

GDPR - Under the new GDPR rules please click the link to view our Privacy Notice - this document explains what we hold about you and why.

Communication Recording (incl. Telephone monitoring)

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


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