The Receptionists and Secretaries provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and direct you to the right person depending on your health issue or query. The Receptionists and Secretaries make most of the patient appointments with the GPs and Nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, registering of patients, scanning patient documents on their medical records, typing referral letters, carrying out practice audits and many other administration tasks.
The Receptionists and Secretaries have also been trained as chaperones for patients during a consultation with the GP / Nurse, if it is requested.