This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Noticeboard contents : Flu vaccinations, RCGP Lay Members wanted clinics, GP Changes, Text Messaging for appointments, On-Line access, 'Live Well, Feel Better' and Giving up smoking

  • Please note that our flu vaccination stocks are now limited so please contact us quickly if you would like to take advantage of a flu vaccination
  • RCGP Patient & Carers Partnership Group – vacancy for 6 new volunteer Lay patient members.

    Lay patient members*. (*Lay is defined as having a non-medical / non-expert background).  Applications are welcomed from all sections of the community.The RCGP is the professional membership body for GPs in the UK.  It is the RCGP’s aspiration that the patient voice is reflected in its policy initiatives and overall strategy. Please contact the Practice Manager if you would be interested or like to learn more about these roles.

     GP changes at River Lodge & Anchor Field surgeries - Dr Alexandra Andrews has recently joined us. She currently works on Monday's and Thursday's. We are also pleased to announce that Dr Anthony Dann has now joined us , working on Thursday's and Friday's.

 

  • Text Messaging - we have launched a Text Messaging service to patients mobile phones to confirm when an appointment has been made. For this reason our staff will be checking your mobile number. If you do not want to receive text messages for this purpose please let a member of staff know.  

  • On-Line access. Please see links on the Home Page for more details about on-line access for Appointments, Repeat Prescriptions, access to your Patient Records and access to test results.

  • Live Well, Feel Better - for more details see the link on the home page

 Life Well Feel Better

  • Free Health Checks for all patients aged 40-75 - If you would like to benefit from a free Health Check please contact us. Health Check surgeries will be running from January.

  • ‘Do you want to give up smoking?  Have you been thinking about quitting?  If so, do you know that you can get access to your local stop smoking service who have a proven track record in helping people to stop smoking and stay stop.  If you are interested in giving up or need any advice on the best way to do so why not ring the surgery on the number above or ring 0800 622 6968 and ask about the how you can access the service locally near you’

Complaints Policy 

Customer service formRiver Lodge & Ringmer Surgeries aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know to help us improve our services for patients.

If you would like to make a complaint, this should be in writing, either using one of our Patient Feedback Form or by letter to the Practice Manager who will investigate any concerns you raise.

Our Complaints Policy is in line with the National criteria. A full copy of the Practice's Complaints Policy is available below, as well as a leaflet regarding our Complaints Policy.

Let us know your views

Violence and Zero Tolerance Policy

The NHS operates a zero tolerance policy with regards to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual, or threatened, physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to the decision.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website