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Noticeboard

Noticeboard contents :  Text Messaging for appointments, On-Line access, 'Live Well, Feel Better' and Giving up smoking

  • March 12, 2018 - Press Release

     

    £55k award for new health hub in heart of Lewes

     

    Plans to improve access to GPs and provide a broader range of health services in Lewes have been recognised by a £55,000 government award for the new health hub in North Street Quarter.

     

    The award comes from The Greater Brighton One Public Estate Programme which supports projects that improve public services, stimulate economic growth and free up land for regeneration. It was awarded following a joint bid from Lewes District Council and local healthcare partners, including Lewes’s three GP practices who will join forces to offer more services and improved access for local people.

    School Hill Medical Practice, St Andrews Surgery and River Lodge Surgery will relocate into the new health hub, while still retaining the Ringmer branch surgery for the community. The creation of a health hub in the heart of the town will help meet increased demands on local GP practices. More appointments will be available as the health hub will be open seven days a week and will bring together other healthcare providers including a practice pharmacist, paramedic and nurse specialists.

    The grant will be used to design the facilities and spaces inside the hub. Specialist healthcare architects Murphy Philipps have been appointed to carry out the work, which will help health providers to plan their move into the hub and ensure the new premises meet their operational needs. The external design of the health hub has been carried out by the team of architects working on North Street Quarter and has been given full planning approval.

     

    Dr Jason Heath, GP partner at St Andrews Practice, said: “We are one step closer to being able to offer high quality integrated General Practice from the very heart of the town, in a way that is sustainable and secured for the local community for the future.

     

    “We will now work with architects Murphy Philipps on the specifications of the design on the state-of-the-art premises, which will see an integrated primary and community care facility with the long term aim to transform the delivery of health and social care in the town, and better support people to lead healthy lives.” 

     

    Marc Levinson from specialist healthcare architects Murphy Philipps, said: “We are very excited to be part of the team on this exciting project to enhance health services for local people. We will be working closely with health providers to tailor the new facilities to make sure they meet the needs of the community, and are fit to provide first rate care.”

     

    The North Street Quarter health hub forms part of a wider model for Lewes with the development of a health and social care campus, encompassing both existing facilities and a new facility. The Lewes Health Campus will be a catalyst for change to health and social care for the whole town of Lewes and wider population.

     

    There is no need for patients registered at the three surgeries to do anything to get a new GP as they remain registered with the GP partners working from Lewes Health Hub.

    Updates about the progress of the Health Hub will be posted on the North Street Quarter website. Please visit www.northstreetqtr.co.uk for further information.

  • On-Line access. Please see links on the Home Page for more details about on-line access for Appointments, Repeat Prescriptions, access to your Patient Records and access to test results.

  • Live Well, Feel Better - for more details see the link on the home page

 Life Well Feel Better

  • Free Health Checks for all patients aged 40-75 - If you would like to benefit from a free Health Check please contact us. Health Check surgeries are currently running. 

  • ‘Do you want to give up smoking?  Have you been thinking about quitting?  If so, do you know that you can get access to your local stop smoking service who have a proven track record in helping people to stop smoking and stay stop.  If you are interested in giving up or need any advice on the best way to do so why not ring the surgery on the number above and ask about the how you can access the service locally near you’ or click this link - NHS Smokefree

How to see your doctor

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Consultations are by appointment only, which can be made either by calling at the reception desk or by telephoning during opening hours. You may consult any doctor but it is preferable that you come to regard one of them as your personal doctor, particularly within the course of any one illness, although depending on their availability, we cannot always guarantee that you will be able to see your chosen GP.

We offer pre-bookable appointments up to four weeks in advance and also Book-on-the-Day appointments once the pre-bookable appointments have all been booked.

All routine appointments with the GPs have allocated time slots and we would kindly ask patients to be sensitive to the needs of others and be realistic as to what can be covered adequately within this time. 

Although our clinicians endeavour to run on time, this is not always possible when dealing with patients who have more complex needs or if they need to liaise with other services, for example, if the patient requires admission to hospital.  Our Receptionists will endeavour to keep patients informed of any delays on the day.

Urgent Cases

If you have an urgent problem and all of the routine Book-on-the-Day appointments have been booked, you will be placed on the Triage list.  This means that a GP will contact you by telephone in order to discuss your problem with you first.  Many patients who have urgent complaints do not necessarily need to see the GP, but may, for example, need a prescription issued after a telephone consultation.  Therefore, by having the Triage system in place, the practice hopes to save patients from coming to the surgery unnecessarily and to also enable easier access for patients to speak with a GP. 

When using this service, the Receptionist may ask you for a brief reason for the call.  This is to provide the GP with information in order to help them prioritise their lists.

Home Visits

Doctor's bagIf you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.30am. You may be asked by the receptionist for a brief reason for the visit to assist the GPs in prioritising visit requests.

Our doctors typically see four patients in the practice in the time it takes to do a single home visit.  For this reason, if you are mobile, please come to the surgery to be seen.  Visits will only normally be undertaken for elderly bedbound patients and patients with conditions that make it impossible to attend surgery.

Transport difficulties are not a valid reason to request a home visit.

Nursing Team Appointments

Appointments with our Nursing team are usually bookable up to 6-8 weeks in advance.  When you contact the practice to book an appointment for one of our Nursing team, you will be asked for the reason of why you are making the appointment by the Receptionist.  This is because our nursing team have various skills and this will ensure you are booked in with the appropriate Nurse.

Online Access to Appointments

The surgery now offers online access to book routine appointments.  If you are interested in signing up for this service, please read the information leaflet below and complete the registration form.  Once completed, please bring this in to the surgery for our Reception Team with two forms of identification (one must be photographic identification).  The Reception Team will then send out registration details to you once these have been processed.

Online Access - Patient Information Leaflet.docx

Online Access Registration Form.doc

How you can help us:

  • Be on time for your appointment (unfortunately, in some cases if you are more than 10 minutes late for your appointment, we cannot always guarantee you will still be seen).
  • Cancel your appointment more than 24 hours in advance if it is no longer required.
  • Call for a home visit or urgent appointment before 10.30am
  • If you are told a GP/Nurse will call you back, please ensure you give us a  telephone number where you will be available to avoid missed calls.
  • Contact the surgery after 11am for prescription queries
  • Contact the surgery after 2pm for test results 

Patients with Particular Needs

Both of our surgeries are accessible to patients using a wheelchair.  We also have designated disabled parking spaces in the car parks at each surgery.

Portable hearing loops are available at both surgery.

An interpreter service is also available, on request, for patients with hearing difficulties or for patients who do not speak English.  Patients wishing to use this service will need to give the practice one week’s notice, if possible, in order to organise for an interpreter to be present at the time of the patient’s appointment.

 
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